Booking terms

1. Making a booking

• Sending an enquiry doesn't book or hold any dates.
• We reply within 24 hours to confirm your dates.
• Our property manager, a licensed agent, sends the invoice and takes payment for us.
• Your booking is confirmed once the payment on the invoice has been received and you have a confirmation from the property manager.
• The person who books must be 18 or over and must stay at the house. The property manager will ask them for photo ID before the booking is confirmed.

2. Price and payment

• Direct prices are the ones shown on this site on the day you enquire. They are for the house, not per person, and include cleaning.
• Your invoice shows what to pay and when.

3. Changing or cancelling

• We confirm the cancellation terms for your booking in writing before you pay.
• Ask us if you need to move your dates. We'll change them if the new dates are free, and any difference in price applies.
• If we have to cancel, for example because the house is damaged or can't be used safely, you get a full refund of what you've paid.
• Nothing in these terms takes away your rights under the Australian Consumer Law.

4. Damage

• Please tell us about any breakages during your stay. Accidents happen, and it's easier to fix things before the next guests arrive.
• Extra charges can apply for damage, missing items, or cleaning beyond a normal clean.

5. Arriving and leaving

• Check-in is from 3pm.
• Check-out is by 11am. The cleaners arrive straight after.
• A late check-out that hasn't been agreed is charged at half the nightly rate.
• Arrival details are sent to you before your stay.

6. Guests

• Only the guests on the booking can stay overnight.
• No parties or events.
• No smoking or vaping inside the house or the sauna.
• Our neighbours are close, so please keep noise down at night.

7. Dogs

• One dog under 10kg is welcome if you tell us when you enquire.
• An extra cleaning fee applies. We'll tell you the amount when you enquire.
• Bring their bed and a blanket to cover the couch.
• The yard opens onto the beach and isn't fenced. Please don't leave your dog at the house on their own.

8. Sauna and wood-fired tub

• Follow the instructions at the house when you use the sauna and the tub.
• Children must be with an adult at all times in or near the sauna and the tub.
• The tub's fire can't be lit during the Fire Danger Season, which runs from 1 November to 30 April. In those months the tub is a cold plunge.
• No fires outside on a Total Fire Ban day, at any time of year.

9. Looking after the house

• The house runs on rainwater tanks. Please keep showers short and bring drinking water.
• Leave the house tidy when you go: dishes done and rubbish in the bins.

10. Weather and things outside our control

• We can't refund a stay because of the weather, or because seaweed has washed up on the beach.
• If the house can't be lived in during your stay, we refund the nights you couldn't use.

11. Your details

• We use the details you send us only to answer your enquiry and manage your booking.
• They're shared with our property manager for that purpose and with nobody else.

Questions about any of this? Send us an enquiry and ask.